English is the international language of communication. Almost 1.5 billion people speak English and 1 million are still learning it. It is not impossible to learn it, even to those with foreign tongues.
For the beginners, you need to english phonics everyday. It sounds very simple and unimportant, but it will become important if you can do it well everyday. You must have English books, which always include all the things you need to know about this language. To some extent this way of learning tells you so much about written English, for nearly all the things are seriously printed in the books. If you hope to learn more oral English, apart from reading English words and sentences, you can open your mouth to speak.
Use sites such as Livemocha, Italki or Polyglot Learn Language to look for native American speakers who want to learn your native language in exchange for a conversation in learning english conversation. You can speak with them on Skype. Ask them to correct you and your accent. It's a great way to improve your listening and speaking skills at the same time.
A new HAM that is trying to get their first contact is just that, new. This is not a bad thing and contacts can be made most often by just changing frequencies to another repeater. SO to any new HAM operator the best advice is don't give up. Don't be shy. Keep trying and you will make that first QSO. Most HAM operators are very helpful and will give great advice to help improve your communications. As a new HAM don't be concerned that you don't know everything there is to know about using your radio, your antenna, feed lines, or the phonetic sounds for kids. Station operators that have been on the air for a while will be glad to help, if they can't help they will refer you to some one who can.
Not to be outdone Ford marketed the Ford Caliente in Mexico until they found out phonemic symbols caliente is slang for streetwalker and changed its name to S-22.
Gauge when to ask which question. If you work for a law firm answering service, you may need to perform intake for new clients. A frequent question in the mix is "How did you hear about our firm?" If you're about to get into some emotionally-charged questions, you may want to ask this question up front. On the other hand, if the other questions are relatively light, feel free to ask when you're wrapping things up.
The most important thing about article writing is that you just get started. Stop making excuses and get started. When you do you will overcome your problems with writing and with practice you will become pronunciation alphabet very effective at writing articles that will give great information to your clients. The time to start is now, the longer you delay the more you will miss out.